FAQs

To track your order from Bannuchi, simply log in to your account and go to the 'Order History' section. There, you'll find real-time updates on the status of your order, including shipping and delivery details. Additionally, once your order ships, you'll receive a confirmation email with a tracking number that you can use on our shipping carrier's website to track the progress of your shipment.

We want you to be completely satisfied with your purchase from Bannuchi. If for any reason you're not happy with your order, you can return it within 30 days of delivery for a full refund or exchange. Please ensure the item is unused, in its original packaging, and accompanied by proof of purchase. To initiate a return or exchange, simply contact our customer service team, and they'll guide you through the process.

If you have any questions, concerns, or need assistance, our customer support team is here to help! You can reach us by emailing support@bannuchi.store or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours during weekdays.

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Yes, at Bannuchi, we stand behind the quality of our products. We work closely with trusted suppliers and manufacturers to ensure that every item meets our high standards before it reaches you. If you receive a product that is defective or not as described, please contact our customer support team within 30 days of receiving your order. We will gladly arrange for a replacement or refund, depending on the situation.

Delivery times can vary depending on your location and the shipping method selected at checkout. Typically, orders within the continental US arrive within 5-7 business days. International orders may take longer due to customs processing and local postal services. Rest assured, we strive to process and ship orders promptly to ensure you receive your Bannuchi products as soon as possible.